There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Orders placed online for shipping but cancelled prior to fulfillment will incur a 10% processing fee.Īll shipping orders that have already been fulfilled (product has been shipped) can not be cancelled. Online Order Cancellation (prior to fulfilment) No exceptions.Īll shipping orders containing pre-order products will be held until the release/arrival of all items in the order.
Any item that is returned more than 30 days after deliveryĬancelation of pre-orders will incur a 15% processing fee. Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned.
It must also be in the original packaging. To be eligible for a return, your item must be a new product (refurbished products only available for exchange) unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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